The Millennium Group
International, LLC
46169 Westlake Drive
Suite 240
Sterling, VA 20165
ph: 703-260-6716
info@tmgi.net
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LMS CATALOG

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The Millennium Group International, LLC
46169 Westlake Drive
Suite 240
Sterling, VA 20165
ph: 703-260-6716

info@tmgi.net
TMG Learning Management System
Course Catalog

Communications
LMS CATALOG HOME
An Essential Guide to Giving Feedback
Description: The performance of any business depends upon the performance of everyone within
the organization.  To ensure that all staff are meeting their potential it is essential that there is a
culture which enables feedback to be given and received.  This course enables you to become
familiar with the key aspects of giving candid, constructive feedback about performance.  The
purpose of this course is to enable you to enhance your skills in giving feedback.  The course
starts by exploring the nature of feedback, and it then develops a practical approach to the
feedback process.  Giving feedback is not always straightforward however, and so the final part of
this course looks at barriers to giving feedback and strategies for dealing with situations where your
feedback is challenged.
Duration=2.5

Avoiding Errors in Usage and Punctuation
Description: Have you ever received an e-mail so poorly worded that you hit the delete button
before you even finished reading the message?  Have you ever opened a letter so confusing that
you couldn't understand what the author was trying to say?  If so, you understand the frustration of
receiving a badly written message.  Are you afraid that you might have sent messages that have
been discarded or misunderstood for similar reasons?  If so, this course will help you to improve
your basic usage and punctuation skills so that your messages are read and understood.
Duration=4.5

Avoiding Grammatical Errors in Business Writing
Description: Grammar: the very word strikes terror into the hearts of learners everywhere.  For
many people, it recalls the most difficult or most boring classes they can remember from childhood.  
Yet using correct grammar is one of the key skills for any business writer.  Poor grammar skills
interfere with communicating a clear message; moreover, they may suggest that the writer is
careless and perhaps unprofessional. In this course, you will learn to recognize and repair the most
common grammatical errors in sentence construction.  Using correct grammar will help you to
convey your information accurately and to represent yourself and your company as articulate and
professional.
Duration=4.5

Communication Business Etiquette
Description: 'How's it going?' Is this an appropriate greeting in today's corporate workplace?  How
about telephone use?  Is it always necessary to return phone calls?  If so, how soon should you do
it?  Is e-mail the method of choice for communicating all your ideas, or is another way better? How
important is your tone of voice when dealing with a customer?  All these questions are a matter of
etiquette.  How you communicate--in person, over the phone, electronically, and with
customers--has a direct effect on how people treat you, on whether you sell your idea or product,
and on how quickly you advance in your career.  In this course, you'll learn the subtleties of
communication etiquette in the world of business.
Target Audience=Human resources, training organizations, and employees.
Duration=2.5 hours

Connecting and Communicating
Description: Believe it or not, you are a born negotiator.  Every day you deal with people in some
way.  Basically, negotiation is a means of getting what you want from others.  Unfortunately, other
people don't always respond in the way that you want them to and your desires may go unfulfilled.  
Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by
the wayside?  Dale Carnegie understood the complexity of human interaction when he said, 'When
dealing with people, remember you are not dealing with creatures of logic, but with creatures of
emotion.'  In this course, you will discover methods of emotionally connecting with people in ways
that capture their attention and interest in you.  You will be introduced to methods of building trust
and rapport.  You will also have the opportunity to develop critical negotiation skills in
communication, such as active listening, reading body language, and applying power words to your
conversations.  Getting what you want from dealings with others depends on your ability to
effectively connect and communicate.  This course will lay the foundation for your growth in these
areas.
Target Audience=Managers, supervisors, team leaders, and other experienced business
professionals
Duration=2.0 hours

Crafting Deals
Description: 'A wise man will make more opportunities than he finds.'  Could Francis Bacon possibly
have been wondering about how to make the most out of his dealings with other people when he
wrote those words?  Do you ever wonder about your own ability to create opportunities for
yourself?  Think of something that you really wanted in the past.  It could be anything--a promotion
at your workplace, a new car, or maybe winning an argument.  Recall the situation.  How did you
approach it?  Were you confident about winning?  Was the outcome what you wanted?  So often,
situations don't turn out in the desired way.  In this course, you will explore ways to gain clarity and
conviction about what you want and why you want it, as well as how to create opportunities to get it.  
You'll have a chance to assess your values and beliefs about negotiating and examine how
negotiating opportunities are connected to personal and professional growth and well-being.
Target Audience=Managers, supervisors, team members, and other experienced business
professionals.
Duration=2.5 hours

Delivering Your Message
Description: So, the presentation is prepared and practiced.  Great.  But this means nothing to the
audience.  When you stand there in front of them, all that matters to them is what you look like and
what you say.  This course is about delivering your message, and the techniques you need to do
this.  First of all, you have to make a positive first impression on your audience members by how
and where you stand, by your appearance, and how you look at them.  Then, you must lead your
audience through your message, referencing what is important through the language you use, and
the physical techniques you employ.  Finally, the course shows what is needed to make a
presentation really memorable, the 'wow' factor that outstanding presenters have, and how to
achieve it.
Duration=4.5

Difficult People in the Workplace Environment
Description: Do you grind your teeth in frustration each time you have to work closely with someone
who drives you batty?  Do you have to put up with difficult people at work on a regular basis?  Has
your physician told you that your blood pressure is at an all-time high?  If you answered 'yes' to any
of these questions, it's probably time for you to learn to deal with difficult people at the office.  This
course will guide you in your journey to coping effectively with difficult people.  You'll learn
step-by-step methods and processes to help you identify difficult people to cope and communicate
with them.  With the help of this course, you'll no longer have to be frustrated or intimidated by
difficult people.
Target Audience=Business professionals, managers, executives, front-line workers
Duration=3.0 hours

E-mail and Organizational Communication
Description: E-mail is much more than sending information back and forth.  This communication tool
can change your entire organization.  E-mail can affect how you communicate, where you work,
what you do and even when you do it.  This course will help you harness the power of e-mail and
show you ways to optimize your e-mail use for maximum productivity and success.
Duration=2.5

Effectively Communicating in Teams
Description: Teams rely on the participation, input, and opinions of all team participants. Learning
to speak up and encouraging others to open up are important to a team's communication.  Giving
and receiving feedback gracefully is another critical part of communicating with team members.  
Without effective feedback, little will be accomplished.  Effective team communication skills don't just
happen. I n this course, you'll learn ways to communicate productively and nonjudgmentally, to
listen effectively and assert yourself, and to provide and receive constructive feedback.
Duration=3.0

Enhancing Listening Skills
Description: Have you ever been taken by surprise by an unexpected deadline?  Have you ever left
a meeting unsure about what was decided?  Have you ever asked a supervisor for advice, only to
later forget what your supervisor told you?  You can avoid problems like these by using effective
listening skills.  Effective listening helps you to know what's going on in your organization, get
cooperation from your co-workers, solve problems, and be successful in your work.  However, most
people don't listen very well. This course will help you to improve your ability to listen to others.  
You will learn the skills you need to understand what people say, read their unconscious nonverbal
messages, and get others to want to listen to you.  You also learn how to apply these skills in a
variety of business situations such as interviews, business meetings, and negotiations.
Target Audience=People at all levels of an organization. This course is particularly useful to those
who need strong listening skills, such as managers and team members, to be effective in the
workplace.
Duration=2.0 hours

Essentials of Electronic Communication
Description: Everyone seems to be using e-mail lately--family members keeping in touch, university
students submitting assignments, companies offering products for sale, and office workers carrying
out their daily business tasks.  Most e-mail users can improve their e-mail skills by learning more
about the basic features and potentials of e-mail.  Any business person will benefit from developing
an understanding of e-mail essentials.
Duration=1.5

Etiquette at the Business Meeting
Description: 'Sleep not when others speak, sit not when others stand, speak not when you should
hold your peace, walk not on when others stop.'  Was George Washington referring to the etiquette
required at the business meeting?  Indeed, such meetings have their own set of rules.  Did you
know that it's acceptable to use the telephone to invite people to a small, informal meeting but that
written invitations are considered proper for all formal meetings?  Did you realize that at a business
lunch, small talk should be reserved for the period before the food has been ordered?  Such is the
nature of etiquette at the business meeting.  In this course, you'll learn the proper conduct to
display during both formal and informal meetings, negotiations, and entertainments.
Target Audience=Human resources, training organizations, and employees.
Duration=3.0 hours

Getting Results by Building Relationships
Description: You are not the boss.  You've been called 'peer,' 'esteemed colleague,' 'invaluable
staff member,' and 'friend,' but no one's even come close to calling you 'boss.'  When you stop to
think about it, you realize you have no real authority whatsoever.  In fact, you have much more
power than you think, even if you are on the bottom rung of the corporate ladder.  As Jack London
said, 'Life is not always a matter of being dealt a winning hand, but sometimes, of playing a poor
hand well.'  In the corporate world, when it comes to getting results when you have no authority, it is
imperative that you play your best hand.  In this course, you'll learn how.
Target Audience=Staff members, team members, supervisors, and managers looking to get results
through others, even when they lack direct authority
Duration=2.0 hours

Handling Conflict
Description: No one can complete a working career without experiencing conflict, so it is essential
for you to handle this conflict in the most effective way.  To handle conflict well, you need to build a
repertoire of techniques.  These techniques require you to behave differently from your natural
instincts at times.  Therefore, a good starting point is to establish what your instinctive approaches
to conflict are, and where these attitudes stem from.  This will enable you to decide on a range of
different approaches to conflict, based on a spectrum that goes from being only concerned about
your own needs, to only being concerned about other people's needs.  This spectrum gives rise to
five possible strategies for dealing with conflict.  Whatever strategy you apply, some core
techniques will make you more effective.  These involve three main actions: confronting the conflict,
communicating with the other party, and determining an acceptable outcome.  Sometimes, the
conflict in the workplace just surrounds you, even though you are not involved directly.  You then
have to learn how to avoid taking sides, or becoming a scapegoat.
Target Audience=Anyone who has to deal with conflict in the workplace.
Duration=3.5 hours

Interpersonal Communications: The Process
Description: It is almost impossible to be productive in today's business environment without being
an effective communicator.  This is particularly true if achievement of your goals depends on your
ability to influence others.  You need to be able to communicate your ideas, instructions, thoughts,
and feelings accurately.  This is not as easy as it may seem, and ineffective communication is often
at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the
workplace.  This course is designed to give you an understanding of the prime causes of poor
communication, and, more importantly, the skills required to minimize their impact.
Target Audience=Those within the organization whose roles require them to achieve results by
being able to influence other people such as colleagues, senior managers, or clients.  Also anyone
who has a responsibility for managing, supervising, or leading staff.
Duration=3.0 hours

Leadership Communication Skills
Description: In this course, you will learn what the requirements of leadership are, how to
communicate your suitability for the role, and how to communicate with those you lead.  Leadership
is not the same as management.  Unlike management, leadership does not require formal
recognition of authority.  However, it does place other requirements on the person assuming the
leadership role.  Before people will follow, they need to be reassured that their leader is deserving
of both their trust and their confidence.  Good relationships are paramount, and communication is
the prime tool for building those relationships.  Once you have been accepted as the leader, good
communication will ensure that objectives are agreed upon, understood, and achieved.
Target Audience=Those within the organization whose roles require them to achieve results by
being able to influence other people, and anyone who has responsibility for managing, supervising,
or leading a team.
Duration=3.5 hours

Listening Basics
Description: Do you sometimes feel like you are not getting the whole message when someone
talks to you?  If you have problems receiving information that is verbally communicated, this is the
course for you.  This course will familiarize you with the communication and listening processes,
and how listening functions within communication.  You will discover the factors and variables that
influence communication and listening and learn strategies to overcome weak listening skills.  You
will then apply these skills to business-based examples.  Knowing the basic communication and
listening processes will make you aware of where communication can be adversely affected.
Target Audience=A person at all levels of an organization.  This course is particularly useful to
those who need strong listening skills, such as managers and team members, to be effective in the
workplace.
Duration=1.0 hours

Listening to Comprehend
Description: Do you need to better understand the basic meaning of a conversation or
presentation?  If you need to be able to identify what is said to you in a more effective manner, then
this course is for you.  This course teaches you how to comprehend verbal and visual messages to
maximize your understanding of others.  Because this course teaches listening skills, it is important
to have your audio turned on for certain sections.  In some instances, the text that is spoken will
display in the caption text box.  In these case, the important feature is not what is said, but how it is
said.  In these sections, it would be most effective for you to turn off the captions to get the full
effect of the audio.  In other instances, audio is presented without accompanying text.  To complete
these sections, you must have your audio turned on.
Target Audience=A person at all levels of an organization.  It is particularly useful to those who
need strong listening skills, such as managers and team members, to be effective in the workplace.
Duration=4.0 hours

Making Telephone Calls Count
Description: Whether you handle one call a day, or dozens, you have the power to make every call
count.  Is the service you deliver to your customers over the telephone merely satisfactory, or is it
superior?  When challenges present themselves, how well do you handle yourself?  What do your
actions say about your company?  You may think telephone interactions are all simple and
straightforward.  The customer talks.  You listen. But how well do you listen on the telephone?  Are
you missing key opportunities to address the caller's needs?  Does the caller feel like she has
really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver
truly superior customer service.  Different customers have different communication styles.  By
tuning into each customer's communication style and responding appropriately, you'll make
stronger connections and build better rapport. In today's automated world, sometimes, just the act
of getting a human being on the other end of the telephone can be quite a challenge.  While
automated voice attendants can be annoying, so is getting a person on the other end completely
devoid of personality and knowledge.  As a society, Americans are becoming more accepting of
automated voice attendants.  They're everywhere.  When a customer calls you directly, he expects
and requires a higher level of service and proficiency and that special, personalized human touch
that simply cannot be duplicated by a machine.  This course will help ensure that you deliver that
human touch every time to pick up the telephone.  To make the most out of a call, you must be able
to cue into the caller's feedback.  You're not just listening to be sure the customer understands,
you're listening to see if he is satisfied with every aspect of your business.  When you're on the
telephone, you can't let a single comment slip by.  When you take the time to really listen, feedback
can tell you a lot about what your company is doing right, and what it's doing wrong.  In spite of your
greatest efforts, you are bound to encounter conflict on the telephone.  Many times, customers call
you for assistance in resolving a problem.  They are often angry or upset.  Will their interaction with
you add fuel to the fire or surpass their greatest expectations?  By using effective techniques for
managing conflict, you'll create satisfied, loyal customers.  It is said that "the customer is always
right," but sometimes, it is necessary to say no to a customer's request.  The success of this
transaction is all in how you say it. Are you harsh and abrupt?  Do you anger the customer further
or end the conversation on a sour note?  No.  By using the techniques described in this course,
you'll learn how to say no so diplomatically that your customer will actually thank you and end the
conversation feeling neutral, if not satisfied.  Finally, by asking the right questions, you'll ensure
your customers get the service they really need.
Duration=3.5

Presentation Resources Available to You
Description: This course is about making effective use of resources that can take the pressure off
you--visual aids, questions, and making a team presentation.  Visual aids are overused, and
presenters are overdependent on them.  You need to know what visuals are available to you, and
be able to determine which one suits a particular need.  You need to know what makes a successful
visual.  Finally, you need to be able to use PowerPoint and other software packages appropriately,
with a clear idea of what they can do.  Some presenters are afraid of questions from the audience
because they seem to represent a loss of control.  This course shows you that questions are
positive opportunities to be grasped eagerly: they are a way of deepening your communication with
the audience.  But there are techniques to handling questions successfully, and they need to be
learned and practiced.  Sometimes, a speaker needs to appear in front of a client or colleagues
and present, but as part of team.  Each member of the team speaks, but the team members are
collectively responsible for communicating the message.  This course tells you when team
presentations are appropriate.  It shows you how to look and sound like a team, how to prepare and
practice together, and how to apply techniques that reinforce, rather than undermine, your
collective relationship.
Duration=5.0

Presenting to Succeed
Description: There are a number of basic types of presentations, but all presentations have four
things in common: a presenter, an audience, a venue, and a message.  This course concentrates
on showing how each of these vital elements has to be taken into account when preparing a
presentation.  Presenting is a skill that needs to be learned and practiced, starting with how you
prepare, and you will be shown a simple but powerful method for selecting the right content, and
then structuring it.  Controlling nerves is an important part of preparing, and this course helps you
to remove anxieties in the presentation environment by making sure that the venue is set up
correctly, and ensuring that you rehearse appropriately.
Duration=4.5

Resolving Conflict with Communication Skills
Description: Although, through the use of good communication skills, conflict in the workplace can
be minimized, it can't be eradicated entirely.  On the occasions when disharmony inevitably arises,
there is a need for a different set of communication skills--those of negotiation, mediation, or
arbitration.  This course will give you an understanding of the various causes and outcomes of
conflict, together with a practical demonstration of the styles and communication involved in the
negotiated resolution of one to one conflict.  You will also learn how to act as a third party mediator
or arbitrator in situations where the parties concerned seem unable to resolve the dispute unaided.
Target Audience=Those within the organization whose roles require them to achieve results by
being able to influence other people such as colleagues, senior managers or clients. Also, anyone
who has responsibility for managing, supervising, or leading staff.
Duration=3.0 hours

Results and Teamwork without Authority
Description: When it comes to being a member of a team, what role do you think you should play?  
Legendary Alabama football coach Bear Bryant said, ' In order to have a winner, the team must
have a feeling of unity; every player must put the team first--ahead of personal glory.'  Yet,
according to general George S. Patton Jr., 'If everyone is thinking alike then somebody isn't
thinking.'  When it comes to getting results without authority on your team, it's necessary to do both.
In this course, you'll learn how to achieve results by playing the game, and you'll learn how to
assert yourself.
Target Audience=Staff members, team members, supervisors, and managers looking to get results
through others, even when they lack direct authority
Duration=2.5 hours

Standard Business Etiquette
Description: The rules of proper business etiquette are changing.  In many corporations, middle
management and the concept of seniority are being replaced by a flat organizational structure and
intense competition.  Such an environment makes the need for appropriate behavior especially
crucial, particularly if you're looking to advance your career.  How do you maintain your private
'space' when you sit in one of a dozen cubicles?  How should you address your peers and
superiors, and what's the proper attire for today's corporate culture?  In this course, you'll learn
how to conduct yourself in the standard business environment with poise and confidence.
Target Audience=Human resources, training organizations, and workers looking to improve their
images.
Duration=2.5 hours

Team Conflict: The Seeds of Dissent
Description: Teams are a fact of corporate life.  Think about all the team buzzwords.  There are
cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and
project teams--not to mention the concept of "The Dream Team."  If there's anything that's
predictable about these high-powered teams, it's the inevitability of conflict.  Many teams fail to
recognize that there's power in conflict.  Healthy dissent actually breeds team success, and that's
the essence of this course.  What do you need to know about the roots of conflict and team
dynamics to help cultivate a healthy mindset about conflict?  At the end of this course, you'll have
the skills needed to identify the stages of conflict, the awareness of group dynamics that can cripple
team effectiveness, and how to build a positive approach to conflict at the time your team is
launched.
Duration=3.5

The Individual's Role in a Team
Description: You can't have a team without first having a collection of individuals.  But a team is
more than just the sum of its parts.  Effective team members go beyond themselves and their
personal desires and goals.  If you want to be an effective team member, your challenge is to put
the team first--which means maximizing your contributions to help the team accomplish its purpose.  
In this course, you'll learn strategies and techniques to help you become an effective and valued
member of your team.  First you'll explore ways for adopting a positive approach to being on a
team.  Then you'll learn strategies that will help you create a successful team experience for
everyone on the team, including yourself.
Duration=3.5

The Process of Negotiation
Description: 'Let us never fear to negotiate. But let us never negotiate out of fear.'  What do you
think John F. Kennedy was thinking about when he spoke these words?  Have you ever felt fearful
while negotiating?  Negotiating is unavoidable. It is a natural part of life, like the emotion of fear.  
Understanding that fear is a form of stress can help explain why it can crop up during the
negotiation process if you are unprepared.  Feelings of uncertainty can wreak havoc with any deal.
The intent of this course is to prepare you to negotiate from a place of strength, not fear.  The
process and stages of negotiation are explained in a step by step, practical way. Investigator,
presenter, bargain-hunter, and winner--you'll explore how to assume each of these roles as you
learn about the essential aspects of what you need to know and do before, during, and following
negotiation.  From the beginning, you'll discover how to ask for what you want and how it is possible
to achieve a win-win solution in any negotiation situation.
Target Audience=Managers, supervisors, team leaders, and other experienced business
professionals.
Duration=2.0 hours

Understanding Writing Mechanics
Description: One of the biggest challenges in writing is to feel confident about appropriately
applying the mechanics of writing.  How do you know what should or shouldn't be capitalized?  
When is it appropriate to abbreviate words, names, places, and business terms?  How do you know
when to spell out a number or when to use a figure?  How can you get past those troublesome
words that are commonly misspelled?  This course gives you the answers.  You'll explore the rules
of capitalization and abbreviations.  You'll learn some of the special situations that influence how
numbers are used, and you'll get tips and techniques to make spelling troublesome words easier.  
Your creativity will be enhanced when you're confident about writing mechanics.
Duration=2.0

Workplace Communication Skills
Description: Poor communication is often blamed for discord, errors, and misunderstandings in the
workplace.  In fact, and more correctly, poor communication of intent causes these problems.  They
occur when people are unwilling to say exactly what they mean, or what they want.  They also occur
when there is a reluctance or an inability to get clarification of another person's intent.  These
situations can be avoided by using certain communication techniques to establish intent, both other
people's intent, and your own.  This course covers the three prime strategies that will enable you to
do this.  By speaking assertively, you can make your intentions clear, and in this course you will
have the opportunity to practice several assertive communication techniques.  Similarly, the course
will demonstrate how to give constructive criticism on the behavior of others, and how to receive
criticism on your own behavior positively.  Finally, the course covers the skill of questioning.  You
will learn how to use questions in a non-threatening way to direct or encourage a conversation, to
uncover hidden feelings or motives, and to persuade. Effective questioning is one of the most
valuable communication skills of all.
Target Audience=Those people in roles which depend on the ability to influence colleagues, senior
managers, or clients.  Also, anyone who has responsibility for managing, supervising, or leading
staff.
Duration=3.0 hours

Writing with Intention
Description: Whether you're preparing a brief e-mail response, a business letter, a performance
review, a multi-page proposal, or a presentation to a prime customer, you know that having a job
means having to write.  But if you're not a trained writer, how do you begin?  The writing process
actually starts before you pick up a pen or place your fingers on a keyboard.  It begins with defining
what you are writing, for whom you are writing, why you are writing, and which writing approach to
use.  "Writing with Intention" addresses these defining matters, which you need to consider every
time you sit down to write.  The course includes lessons on how to link your writing to its purpose,
how to modify your writing for different readers and audiences, and how to approach your content
in a manner that supports the message type. In this course, business writing is taught as a
collection of easy skill sets, not as a strained creative exercise.  The lessons flexibly encompass
almost any kind of business writing you may be required to perform on the job.  No matter what your
level of writing skill, if you write at work, you can benefit from this practical writing course.
Duration=4.0

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