The Millennium Group
46169 Westlake Drive
Sterling, VA 20165
Analyzing Workplace War Zones
Description: A team would be worthless if everyone agreed on every issue. The purpose of teams is
to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts
that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get
along. It's important that teams identify and target any problems before they escalate. At the end of
this course you'll have the skills needed to recognize why teams stop working, identify why battles
begin, learn how to target team problems, and develop the skills to discuss problems as a team.
Being Prepared for Change
Description: When the organization you work for changes, and demands that you change along with it,
wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But
change is also a new beginning--a springboard into a new and potentially exciting personal future.
"Being Prepared for Change" focuses on the mental attitudes and behaviors you need to develop in
order to take advantage of the opportunities for personal growth that can accompany organizational
change. You gain insights into how to learn, and when to learn. You acquire the skills and strategies
you need to manage your own change effectively. The course also shows you how to focus on the
future in ways that will encourage successful personal outcomes from the change process.
Changing Corporate Culture
Description: To instill an appreciation of diversity within a company is a difficult task. It requires
changing existing views and practices that until now have defined the workplace. You can overcome
ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some
workers will object to the concept of diversity, and how to handle their opposition. This course
describes the challenges of providing a climate of acceptance, explains policies and practices that
further the goal of diversity, and suggests ways to leverage diversity and build inclusion. This SkillSoft
product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass + Green.
As of the date reviewed, the content of this course is in compliance with federal law and court
decisions. Due to the rapidly changing nature of the law, information in this course may become
Target Audience=Employees, managers, and executives seeking an overview and an understanding
of diversity in the workplace.
Coaching for Performance
Description: Barry is new at quality control. He completed three weeks of training, but he has already
made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky
start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers
to fret and fuss and begin talking about disciplinary action. However, leaders take a different
approach. A leader would take the time to coach Barry and find out what's really going on--perhaps
determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's
mother died recently and he's struggling to concentrate. Or offering to find a mentor for Barry until the
situation eases. Taking the time to evaluate a situation and making an action plan is part of the
process of coaching for performance that you'll explore in this course. You'll learn when it's
appropriate to mentor, train, counsel, or discipline an employee, and you'll be given guidelines and
tips on how to perform each of these tasks in the most effective manner possible.
Communicating as a Leader
Description: You've asked an employee TWICE to complete a project as soon as possible and still the
work isn't completed. You've delegated a task to another employee only to have it done incorrectly.
You've sent an e-mail asking for extra help on a project to which you've had several negative
responses. What's going on? While these situations could be the result of many different influences,
you can eliminate one of the variables by ensuring that your communication style is positive, clear,
concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the
best results and learn how to write in such a way that you get the highest impact with as few words as
Energizing and Empowering Employees
Description: Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And
without energized, empowered employees, your part of global industry will make far less progress.
This course introduces you to the importance of energizing and empowering employees. By doing so,
you multiply the benefits to your department, team, and organization. The course begins by showing
you ways to cultivate employee energy as well as the reasons why it's important. It shows you not only
the need to energize and empower employees, but also how to do so. Then you'll explore the role of
communication in amplifying that energizing process. You will also learn how to create a work
environment that inspires excellence. Finally, you'll see how to act on that energy and reap the
Ethical Decision Making
Description: What is an ethical decision? Many studies show that business people have an intuitive
understanding of right and wrong, but that they find difficulty in explaining their judgments. This
course provides the conceptual framework for discussing business ethics and the tool kit for making
Facilitative Fundamentals: Tools and Techniques
Description: You're heading into a room full of people coming at a problem from totally different
perspectives. What techniques and tools will you use to create the synergy necessary to complete
your mission? What do you need to get started? This second course in 'The Successful Facilitator'
series provides you with tips and techniques that will help you become a successful facilitator. You will
learn to recognize communication style differences. Learning techniques, like paraphrasing and
mirroring, will give you ways to clarify and reinforce what you're hearing and make sure everyone in
the group is hearing the same thing. Once you've explored the various means of communicating, it's
time to take on the challenges of facilitating getting everyone to speak openly and honestly, in an
organized manner that is clear and respectful of the other participants. And, don't forget to listen for
the things participants are not saying. You will also discover techniques to help with the
ever-challenging task of timing activities, preparing effective agendas, and handling long lists of
Target Audience=Managers, team leaders, or anyone who will conduct/lead meetings or workgroups.
Growing from Management into Leadership Simulation
Description: With an increasing segment of its business located in the Los Angeles area, FaberTech,
a manufacturer of neonatal medical equipment, has launched a new initiative: a satellite office to serve
the needs of the city's hospitals. Selected for their particular skills, a team of four (two account
managers and two technical support reps) was relocated cross-country to the new office. It was a
difficult move for the team, and some on the staff are far from convinced that FaberTech's decision
was prudent. To make matters worse, the manager of the new site resigned his post shortly after the
move, and the success of the satellite office quickly came into question. This simulation is based on
the SkillSoft series "Moving from Management to Leadership" and provides links to other courses.
Implementing a Mentoring Program for the Organization
Description: Would a mentoring program give your employees the extra edge they need to succeed?
In this course, you'll learn about the purposes, advantages, and procedures involved in developing a
mentoring program. You'll examine the program coordinator's role and the guidelines that should be
in place before the program begins. You'll learn about selecting and matching mentors and proteges
and motivating their progress. Finally, you'll explore how to evaluate the program's effectiveness so it
can be fine-tuned for even greater success.
Target Audience=Managers, supervisors, team leaders
Leading through Change
Description: Take a minute to think of people whom you consider to be exemplary leaders--people who
led their organizations to greatness. What are the events or actions that led you to believe these
leaders were exemplary? Was it the development of a new product, the revival of a failing business,
or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals
who triumph during times of turbulence, conflict, and change. They look for ways to change the status
quo, to challenge the accepted, and to create something new. You can learn to do the same. A
knowledge of how to challenge processes, a realization of the attitudes and behaviors that accompany
change, and a willingness to do the necessary work is all it takes. You can learn about each of these
areas in this course, which will teach you how to lead through change.
Moving from Management to Leadership Simulation
Description: Do you feel that your people can't get along without you? If you're not available, do your
people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging
and underleading, the Moving from Management to Leadership Simulation is for you. There exist
numerous differences between the skills and roles of effective managers and those of successful
leaders. In the Moving from Management to Leadership Simulation, you'll practice the skills necessary
for embodying the traits and qualities of a leader, including developing ongoing relationships with
employees, walking the talk, and leading by influence rather than by force. Additionally, opportunity
will be provided for you to master the four essential leadership objectives: setting a goal, identifying
what needs to be done, creating a willingness to cooperate, and bringing out the best in your
employees. The Moving from Management to Leadership Simulation is based on the SkillSoft series
"Moving from Management to Leadership" and contains links to other SkillSoft courses.
Perspectives on Organizational Change
Description: The way that you respond to your new job role, new responsibilities, or fresh procedures
is unique to you. The way that you react to change is intensely personal. But, to a large extent,
organizations change in predictable ways and for predictable reasons. Similarly, the ways in which
people respond to change tend to follow predictable patterns. Being able to see yourself as part of
this larger picture is a big help when you set out on a journey of change. "Perspectives on
Organizational Change" gives you an insight into the basic principles that drive change. You also gain
an understanding of the factors that impact on the readiness and ability of people to change. The
course also shows you how to deal with the fear that may be generated in a situation where change is
just around the corner.
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