The Millennium Group
International, LLC
8300 Boone Blvd
Suite 500
Vienna, VA 22182
ph: 703-714-9549
info@tmgi.net
International, LLC
8300 Boone Blvd
Suite 500
Vienna, VA 22182
ph: 703-714-9549
info@tmgi.net
| Copyright The Millennium Group International, LLC. All rights reserved. Coaching - Consulting - Training - Learning Management Home The Millennium Group International, LLC 8300 Boone Blvd Suite 500 Vienna, VA 22182 ph: 703-714-9549 info@tmgi.net |
Leadership and Management Development
Managing and Leading in the New Millennium
Course Objectives:
- Recognizing the difference between managing and leading and identifying when each is
essential - Knowing and describing the behaviors of effective leaders
- Beginning to develop leadership behaviors
- Identifying management and leadership strengths and development needs
- Drafting a development plan
Great Managers Workshop
Course Objectives:
- Discover what is unique about each person and then capitalize on it.
- Know and value the unique abilities and even the eccentricities of their employees.
- Turn one person's particular talents into performance.
- Build on what people already do well instead of trying to “fix” weaknesses.
- Make the most of an employee’s strengths.
Effective Interviewing
Course Objectives:
- Knowledge of the Behavioral Interviewing Process
- Understanding of why it is the most effective way to select employees
- Ability to use behavioral questions; probe for behaviorally-based answers
- Enhancement of interviewing skills through practice using behavioral questions
- Confidence in applying the multiple interviewer process
- Importance of selecting the right person vs. the cost of hiring the wrong person
Coaching and Counseling for Results
Course Objectives:
- Recognize the significance coaching and counseling play in establishing trust and meeting
organizational goals - Appreciate the role of ongoing coaching and counseling in performance appraisal, employee
training and development, performance improvement, and goal achievement - Learn to evaluate employee capability and motivation to perform
- Design implementation plans to close the assessed performance gap or meet developmental
goals - Experience and apply successful coaching and counseling models
- Discover how day to day coaching and counseling simplify and strengthen effectiveness
- Recognize and maximize upon “coachable moments”
Delegating and Motivation
Course Objectives:
- Understand the importance of motivating through delegation and the problems of poor
motivation/delegation - Communicate the purpose of every delegated assignment
- Utilize a multi-level delegation/motivational model
- Use delegation as a tool for motivation and staff development
- Develop a method to monitor progress
Effective Communication for Managers
Course Objectives:
- Appreciate importance of effective communication and its impact on managing effectively
- Understand the purposes of communication
- Be able to plan communications
- Improve listening to improve communication
- Use effective communication to create a collaborative work environment
- Identify how communicating and disseminating information can motivate and de-motivate
employees and impact productivity
Communicating to Lead
Course Objectives:
- Appreciate importance of effective communication and its impact on managing effectively
- Understand the purposes of communication
- Maximize your ability to plan your communication
- Improve listening to improve communication
- Use effective communication to create a collaborative work environment
- Identify how communicating and disseminating information can motivate and de-motivate
employees and impact productivity
Motivational Leadership
Course Objectives:
- Understand the importance of motivating through delegation
- Identify the problems of poor motivation and/or delegation
- Communicate the purpose of every delegated assignment
- Utilize a multi-level delegation/motivational model
- Use delegation as a tool for motivation and staff development
- Develop a method to monitor progress
Essential Skills of Leaderships
Course Objectives:
- Apply the four essential interpersonal skills that are essential to leading effectively
- Deal with team members in ways that maintain and enhance their self esteem
- Discuss performance and work habits in terms of team members’ behavior rather than their
personalities or attitudes - Motivate team members to participate in setting goals, solving problems, and making
decisions - Use effective listening techniques to increase team members’ motivation to perform more
productively
Managing People and Projects
Course Objectives:
- Understand and grasp the difference between task vs. project; the components of
successful project management and the introduction of the Process Flow diagram - What it takes to manage for success and the competencies needed for a successful project
management programs - Enhance your ability to manage multiple projects while maintaining planning, control and
stakeholder identification - Clarifying project rules, creating project goals, controlling project scope, creating the work
plan and monitoring the project using the Gantt Chart - Building the project team, people first, people second, people third
- Assigning roles, responsibilities, creating the project mission, managing team constraints
(project role vs. job role) and resolving conflicts - Controlling the project from your developed work plan through ample and proactive
communication, change management, measuring progress, closing out the project and
identifying the lessons learned - Understanding why clear, concise and continual documentation is critical
Balanced Scorecard
Course Objectives:
- Discover a set of measures with a focus on four fundamental performance areas of an
organization: Customer Satisfaction, Financial Performance, Internal Operations and
Learning and Innovation - View how this integrated approach balances the vision and mission of the organization with
everyday operations - Learn how a strategic scorecard can help your organization identify the few core functions
that translate its vision into reality - Identify your organization’s mission and vision of success
- Develop your own focus of attention on the most important behaviors and results to
influence continued and sustained success
Managing Up
Course Objectives:
- Learn how to assess your own work styles and habits
- Learn how to assess others’ work styles and habits
- Learn how to choose and implement the most effective “managing up” practices and tools
for your situations - Learn how to overcome obstacles that get in the way of good “managing up”
- Draft and develop a plan for practicing the skills you have learned for ease of application
Leading and Managing High Performance Teams
Course Objectives:
- Identify the elements of a high performing cross-functional team
- Learn about team development stages and understand how to lead through these stages
- Identify and use the appropriate leadership style for initial kick off meetings, introducing a
new team member, and conflict resolution among team members - Create an open environment where problems and risks can be shared
- Commit to completing the action learning activity
Employee Engagement
Course Objectives:
- Focus on differentiating between company values and the employee values
- Identify the changes your organization can make to have employees fully engaged
- Understand what causes some employees to stay with an organization through thick and
think - Determine how employees are engaged: through the organization, manager, work/job,
and/or co-workers
Making Meetings Work
Course Objectives:
By adapting the principles in this workshop, you can improve the way you facilitate a meeting by
contributing to results, enhance your influence, improve your collaboration abilities, and build
business, member, collegial, and constituent relationships
- Focus on results, process and interactions
- Understand the impact of planning on the success of the meeting
- Achieving “key” involvement
- Facilitate agreement and accountability
- Facilitate and moderate with impact
Facilitating for Impact
Course Objectives:
- Appreciate facilitation as a discipline that enables a group to achieve more than it could have
on its own - Understand models for clear facilitation design
- Learn terminology that expunges ambiguity about facilitation
- Become a competent facilitator
- Manage your own facilitation needs
- Improve your team performance
Leading in a Technical Environment
Course Outline:
- Keys to Effective Leadership in a Technical Environment
- Communicating to Lead
- Making Meetings Work
- Managing Time and Priorities
- Managing Conflicts
Political Savvy
Course Objectives:
- Become more aware of the formal and informal political landscape within your organization
- Learn how to be more effective with all organizational “power sources”
- Recognize how to maintain influence even when the power and politics of the organization
shift - Presented in a series of three – three-hour sessions; most effective when delivered in the
suggested order below. - Mastering organizational Politics
- Building and Maintaining Great Relationships – with the “Powers” and “Powers-To-Be”
- Increase your Influence
Strategic Thinking and Planning
Course Objectives:
- Define strategic thinking and planning—compare and contrast
- Criticality in today’s organizational world
- Understand that strategic planning is done periodically while strategic thinking is a critical
daily activity - Behaviors of a strategic thinker
- Strategic Thinking Energy Management
- Strategic thinking tools
- Naturally manage and organize massive amounts of information
- Benefits of strategic thinking
Win Win Negotiating
Course Objectives:
- Defining Win Win Negotiating and its critical elements
- Learn the variety of negotiation styles using a style matrix
- Understand and begin to apply the issue/relationship model
- Understand the difference between power and influence
- Learn how communication influences negotiations
- Apply negotiation tactics and techniques
Coaching the Coach
Course Objectives:
- Learn how to incorporate coaching and counseling into day-to-day activities
- Discover that coaching is not a “set aside” but an integral component to establishing trust,
doing business, getting work done, appraising performance, and developing leaders on an
everyday basis. - Learn how to evaluate whether or not your employees have an understanding of
expectations regarding performance - Learn how to coach your high performing employees to the next level of performance
- Learn and practice a model that includes:
- Getting the employee’s agreement regarding performance improvement, or an
existing problem or developmental situation - Discussing alternative actions for meeting goals or solutions to the presenting issues
- Setting a course for action and change
- Supporting the employee toward goal achievement and improved or enhanced
performance - Planning for, enabling, and coaching employees to the next level of development and
performance
Performance Management
Course Objectives:
- Developing SMART goals
- Doing the job versus attaining goals
- Communicating and negotiating expectations with employees
- Preparing for evaluation discussions
- Conducting the evaluation discussion; providing performance feedback
- Handling difficult discussions
Communication Skills
Powerful Presentation Skills
Course Objectives:
- Increase the confidence of each participant
- Improve the designer’s visual, vocal and verbal delivery with retention-building methods
targeted to individual strengths - Enhance the content quality and presentation delivery
- Align the communication style of each individual presenter to the presentation content and
objectives - Reinforce messaging power through repetition and practice
Communicating to Lead
Course Objectives:
- Appreciate the importance of effective communication and its impact on managing effectively
- Understand the purposes of communication
- Be able to plan their communication
- Improve listening to improve communication
- Use effective communication to create a collaborative work environment
- Identify how communicating and disseminating information can motivate and de-motivate
employees and impact productivity
Enhancing Customer Satisfaction
Course objectives:
- Understand the differences between customer service and customer satisfaction
- Understand that transactional components of customer interface have to be done right
- Develop a consultative relationship with clients
- Communicate more effectively with clients
- Understand what is appropriate and not appropriate behavior in a customer relationship
- Develop an action plan for enhancing customer relationships
Building Client and Business Relationships
Course Objectives:
- Establish the elements of building rapport and scoping client needs.
- Implement learned positive behaviors to include collaboration and eliciting client needs.
- Identify participants’ strengths and competencies and where improvement is needed.
- Evaluate client needs relative to products/services or opportunities.
- Influence the client and how to identify and reach the next sales steps.
Multi-Generational Communications
Course Objectives:
- Generational Diversity – we know what it is, but how do we achieve and manage it?
- Workforce Analytics – How generationally diverse if your organization?
- What is the gap between generational diversity reality and your organization’s goals?
- Why is successfully recruiting/retaining a multi-generational workforce a business
imperative? Why change what seems to work today? - Strategies, tactics, tools for being the workplace of choice for a multi-generational employer.
Elevator Speech Workshop
Course Objectives:
- How to set yourself apart from others
- A step-by-step, never fail approach, to creating the introduction and presenting verbally
organized thought - Discover methods to ‘get their attention’
- Develops strategies on how to close your introduction, make your point, and get action
- Learn how to feel more comfortable; be remembered
Executive Presentation Skills
Course Objectives:
- Improve your visual, vocal and verbal delivery style for maximum impact
- Understand the importance of knowing “how to” communicate your message
- Enhance both the quality of your content and the delivery of your presentation
- Gain an objective point-of-view from “the outside looking in”
- Work on pre-presentation logistics to maximize your opportunity
- Build your confidence by working on multiple rehearsals (time permitting)
- Track your progress through digital video reviews and positive reinforcement
- Eliminate unwanted and embarrassing habits that prevent you from achieving success
- Improve your visual, vocal and verbal delivery style for maximum impact
First Impression
Course Objectives:
- How to craft your own unique message when asked “what do you do?”
- Improve your body language to increase your self-confidence
- Learn what to say so that your audience will want to hear more about you
- Create, update and improve how you will be remembered for maximum impact
Feedback and ‘Feedforward’
Course Objectives:
- Learn how to deliver and receive constructive feedback to increase your ability to delivery
and provide feedback - Develop the ability to negotiate difficult conversations through a series of compelling written,
verbal and listening methods - Learn and apply the problem solving steps of: data, judgment, feelings, impact, needs,
action plan, to arrive at gathering information from the essential conversation to the most
complex - Proactive interactive exercises with colleagues on giving and receiving constructive feedback
- Uncover and remove obstacles to providing clear instruction and information
- Apply these learning techniques immediately to enable confidence to ensure the information
is conveyed concisely, sincerely and professionally.
Communicating and Perception
Course Objectives:
The foundation of this workshop is built on a video entitled: Lunch Date.
- Identifies the variety of ways our interpretations are based on our values, backgrounds, and
experience - Recognizes how perception impacts our working relationships, communication, and
motivation using the Perception to Behavior Model - Understand how the power of perception, its pitfalls, and the inappropriateness of
behaviors are based on misguided perceptions
Communicating for Productivity and Professionalism
Course Objectives:
- Understand the importance of two-way communication
- Construct clear, concise messages in the interest of the receiver
- Discriminate between clear, concise messages and messages that cause misunderstanding
and conflict - Listen actively to improve productivity and professionalism
- Use techniques to overcome barriers to communication
- Communicate in a professional manner
Effective Communication for Managers
Course Objectives:
- Appreciate importance of effective communication and its impact on managing effectively
- Understand the purposes of communication
- Be able to plan communications
- Improve listening to improve communication
- Use effective communication to create a collaborative work environment
- Identify how communicating and disseminating information can motivate and de-motivate
employees and impact productivity
Improving Communication through Positive Listening
Course Objectives:
- Assess personal listening strengths
- Identify individual barriers to communication and listening
- Learn to listen and respond with purpose
- Match listening approaches to communication needs
- Identifies five listening approaches and their appropriate use in different communication
situations
Team Presentation Skills
Course Objectives:
- Understand the ‘rules’ of presenting and create a seamless team presentation
- Learn how to talk to one another
- Understand the transitions of thought in presenting and why they are important
- Get the audience to pay attention to you the presenter
- How to analyze your audience
- Learn the principles of presentation such as, preparation, structure, delivery and the ability
to think on your feet
Compliance and Workplace Issues
Respect in the Workplace
Course Objectives:
- Understand the relationship between respect within work teams and groups to increase
productivity, creativity, and business results - Recognize unethical, illegal, discriminatory, or rude behavior and know that none of these
behaviors is acceptable within a respectful workplace - Recognize and practice respectful behavior in the workplace
- Recognize disrespectful behavior and learn how to address it
Legal Hiring and Interviewing
Course Objectives:
- Understand how to develop recruiting practices to ensure you are practicing within federal
compliance standards to include advertisements, employment applications, and similar
recruiting documents - Increase your awareness of legal interviewing questions
- Learn how to formulate ‘legal’ interviewing questions into questions that will provide you
with sufficient information to make an employment decision - Understand how to make a fair employment selection
- Become aware of EEO considerations to include ADA requirements within the content of
hiring
Managers and the Law
Course Objectives:
Covers all major EEO laws
- Review the application of these laws to the important management tasks of interviewing,
managing performance, discipline and electronic communication. - Help managers understand their responsibilities to maintain a work environment free of
discriminatory conduct - Typically customized to include an organization's specific EEO policies and procedures
- Workshop can also cover other employment laws as requested and required by
organizational needs
Multi-Generational Diversity – Making it Happen
Course Objectives:
- Generational Diversity – we know what it is, but how do we achieve and manage it?
- Workforce Analytics – How generationally diverse if your organization?
- What is the gap between generational diversity reality and your organization’s goals?
- Why is successfully recruiting/retaining a multi-generational workforce a business
imperative? Why change what seems to work today? - Strategies, tactics, tools for being the workplace of choice for a multi-generational employer
Diversity Cultural Competence
Course Objectives:
- Increase cultural competency awareness and skills
- Increase inclusiveness regarding all layers of diversity
- Improve communication around issues of diversity
- Improve group cohesion through this awareness
Diversity as a Business Imperative
Course Objectives:
- Understand the business imperative for diversity (workforce, workplace, marketplace)
- Develop an awareness and sensitivity for diversity and inclusion
- Introduce the skills needed to effectively interact with a diverse workforce and marketplace
- Provide a supportive forum to discuss diversity opportunities and challenges
- Develop an action plan for leading change through inclusion addressing workforce,
workplace and marketplace issues
Preventing Sexual Harassment
Course Objectives:
- Learn the legal definition of harassment
- Specifically understand what is harassing behavior
- Understand the meaning of and differences between Quid Quo Pro and Hostile Environment
- Aware of intentions vs. the impact in harassment situations to yourself, co-workers, the
organization - Identifies the steps for preventing sexual harassment and learn what to do if it happens to
you - What is the ‘Reasonable Person Standard’
- Discover an awareness of harassment through a self-awareness exercise
Managing Sexual Harassment (Executive/Manager Workshop)
Course Objectives:
- Understand your role as a leader in preventing sexual harassment
- Become aware of ‘Taking Action’ consistently
- Understand why to apply your organizational policy proactively, consistently, and earnestly
- Discover compliant retaliation issues
- Learn how to manage to ensure an harassment free work environment
- What happens when your sexual harassment policy is not followed
Emotional Intelligence
Building Enduring Relationships
Course Objectives:
- Identify your personal behavior attributes and how they impact their interpersonal
effectiveness - Accept and respect individual differences in behavior and needs
- Develop communication strategies to accommodate differing behavioral styles
- Use data and understanding gained to build and maintain better interpersonal relationships
Improving Interpersonal Relations – Understanding Yourself and Others
Course Objectives:
- Learn how to determine your personal profile by using the DiSC personal profile system
- Develop strategies for success and how your behavior impacts working relationships
- Learn how to increase your personal effectiveness
- Recognize the barriers and/or enablers to interpersonal effectiveness
- Draft a development plan to change and the next steps
Listening and Influencing
Course Objectives:
- Learn what good communication looks like, feels like, sounds like
- Understand the skills needed to receive and give information to make communication work
- Adapt the five-part model for complete communication to include how to give a compliment,
constructive feedback - Understand the five speech acts: a request, an offer, a promise, a declaration, a dialogue
- Understand what makes listening so powerful and what organizational dynamics gets in the
way of listening and being heard.
Giving and Receiving Feedback
Course Objectives:
- Learn how to emphasize the positive with clear thought and clarity
- Develop specific speaking skills
- Why focus on behavior rather than on the person
- Enhance your own feedback using “I” statements
- Recognize why generalizations don’t work
Handling Difficult Situations and People – From Conflict to Collaboration
Course Objectives:
- Understand the definition of conflict
- Identify sources of differences and/or tensions to include different personal styles
- Acknowledge conflict; assess conflict and address conflict through a series of approaches
and techniques - Recognize how to separate the people from the problem and focus on the real vs. the
perceived problem - Create options for mutual resolution by hearing all points of view and conclusions
Dealing with Difficult Employees
Course Objectives:
- How to have a difficult conversation with a difficult employee and develop key listening skills
- Tips on handling the really difficult conversations
- Learn the feedback process
- Understand how to deliver constructive criticism
- Learn how to receive and respond to constructive criticism
Assertiveness
Course Objectives:
- Recognize those specific communication skills to enhance your ability to act assertively
- Learn how to use passive, assertive, and aggressive behavior and what is personally
gained from using these approaches